Our Guarantee

What Our Guarantee Covers

Our 100% money back guarantee covers the following situations where your ITIN application is rejected by the IRS:

• Errors in the preparation of your Form W-7 by our team
• Missing documentation that our agent should have identified and requested
• Processing errors made during submission by our Certified Acceptance Agent
• Any other error that is directly attributable to our preparation or submission process

What Our Guarantee Does Not Cover

Our guarantee does not apply to the following situations:

• Rejections resulting from inaccurate or incomplete information that you provided
• Rejections because the applicant does not meet the IRS eligibility requirements for an ITIN
• Documents you submitted that were expired, fraudulent, or otherwise unacceptable to the IRS
• Applications cancelled at the client's request after submission to the IRS
• Cases where the IRS changes its policies after your application was submitted

Our Commitment to Quality

Every application we handle goes through a multi-step review process before being submitted to the IRS. Our IRS Certified Acceptance Agents are specifically authorized to verify identity documents and are trained to ensure that each Form W-7 is accurate and complete. We verify every application twice before submission.

In our experience, applications are rarely rejected when prepared correctly. Our rejection rate is well below the industry average because we invest time upfront in ensuring everything is right.

How to Claim a Refund

If you believe your situation qualifies for a refund under this guarantee, contact us at [email protected] with your application access code and the IRS rejection notice. Our team will review your case within 3 business days and process any eligible refund within 5 to 10 business days through the original payment method.

Resubmission Option

In addition to a refund, we may offer to resubmit your application at no additional cost if the rejection was caused by a correctable issue on our end and you wish to try again. We will communicate this option clearly when responding to your refund request.